Frequently Asked Question

One Drive stuck on Processing
Last Updated 3 years ago

Resetting OneDrive can sometimes resolve sync issues, and resets all OneDrive settings. OneDrive will perform a full sync after the reset.


  • Resetting OneDrive disconnects all your existing sync connections (including personal OneDrive and OneDrive for Business if set up).
  • You won't lose files or data by resetting OneDrive on your computer.

To reset OneDrive:

  1. Open a Run dialog by pressing Windows key Press the Windows key and R.

  2. Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press OK. A Command window may appear briefly.
  3. Manually launch OneDrive by going to Start Press the Windows key , type OneDrive in the search box, and then click on the OneDrive desktop app.


    • If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read Choose which OneDrive folders to sync to your computer for more information.
    • You will need to complete this for your personal OneDrive and OneDrive for Business.

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